Problems and Issues Management

In late 1999, the LNPA WG established a "problem identification and management process" (PIM) for LNP issues. The LNPA WG is not responsible for resolving all LNP problems. The LNPA WG does an initial evaluation of each LNP problem submitted, then either develops a resolution for the issue or refers the issue to the appropriate forum for resolution. The status of each LNP issue submitted is reported to the NANC on a regular basis.

The LNPA WG has developed issue submittal guidelines, an issue submittal form, process flows, and a tracking mechanism. Issues should be submitted to the LNPA WG, using the issue submittal form, at least two weeks before the LNPA WG meeting at which LNP issue's discussion is desired. 2009-08-03 PIM Conference Call Notes.pdf


Related Documents


Title Date Description Document
PIM 83 01/06/2015 Initially, a request was made by a number of Service Providers in the LNPA Working Group for Neustar to create a report that reflects all wireless Service Providers that have Long T1 and T2 Timers ... Download
PIM 82 10/30/2012 Due to the automated processing of large quantities of ports, there are occasions (rare, but can happen) that an Old Provider may have auto-issued a FOC and then their downstream systems may discov... Download
PIM 81 10/16/2012 It has come to the attention of Providers that a New Provider is using an NPAC modify message to unilaterally move up the port due date once the T1/T2 timers have been stopped due to both matching ... Download
PIM 80 10/04/2010 A significant quantity of ported/pooled NPAC database records currently contain LRNs that are in a different LATA than their associated ported/pooled telephone numbers (TNs). This is resulting in ... Download
PIM 79 09/07/2010 Item 1.) Url link inside BP36 which says, Download
PIM 78 03/05/2010 Per LNPA WG Recommendations, carriers will use the “standardized” LSR as developed by OBF for simple wireline-to-wireline and intermodal ports to support 1DP.  Small carriers have until Feb. 2, 201... Download
PIM 77 05/11/2010 Porting delay problems, caused by a lack of communication/interaction between the ONSP and their OLSP (Reseller) during the data validation stage of the port, have been increasing in frequency.  Th... Download
PIM 76 01/13/2010 Inadequate notification by service providers when they make changes to their systems or processes that other service providers must use to request a customer service record or to initiate a request... Download
PIM 75 09/28/2009 The LNPA-WG reached consensus on a best practice related to pass code/PIN verification (Best Practice 60). The best practice states that a provider cannot use a provider assigned pass code/PIN as v... Download
PIM 74 01/13/2010 Definition of the word sends in the LNP Provisioning Flows Narratives in the context of a response. Download
PIM 73 09/08/2009 The disconnection of the telephone number the customer would like ported creates significant delays/the inability of the NSP to port the number from the OSP. Download
PIM 72 07/14/2009 Requirement to provide security code/password/pin is causing significant delays in the ability of end users to port away from an existing provider because the end users do not know what the securit... Download
PIM 71 04/23/2009 Allowing the OLSP to initiate the cancellation may cause an interruption in service and duplicate billing depending on the timing of the cancellation. Download
PIM 70 11/11/2008 In today's version of the NANC flows, both slides 1 and 2 indicate the LSR-FOC process should be used for the processing of ALL intermodal ports (both wireless and wireline). This needs to be revis... Download
PIM 69 10/15/2008 The process for porting telephony service when bundled with Digital Subscriber Line (DSL) service in some cases requires the customer to contact the current service provider requesting the DSL be s... Download
PIM 68 08/18/2008 A carrier created a very large quantity of ISP subscription versions (aka TN ports) in their pooled 1K blocks with the same routing information carried at the block level over a short time period, ... Download
PIM 67 05/02/2008 The Verizon Wireless Network Repair Bureau (NRB) is experiencing a marked increase in the number of trouble tickets opened for Intercarrier SMS problems related to customers who have Ported In thei... Download
PIM 66 08/24/2007 Mass Updates made by NPAC do not persist any modify request data. Download
PIM 65 08/28/2007 In the current notification prioritization, there is no way to indicate priority levels for the notifications generated upon the disconnection of NPBs. These disconnects can potentially generate th... Download
PIM 64 08/24/2007 LTI initiated transactions are broadcast to the SOAs Download
PIM 63 08/09/2007 The issue is that some carriers are requiring that the customer have service for 30 days before they will approve a port out request. According to the FCC Mandate, a Service provider can refuse to ... Download
PIM 62 07/05/2007 Planned maintenance activities are a necessary part of doing business, however the length of outages impacting the ability of Service Providers to port numbers through their systems needs to be lim... Download
PIM 61 05/25/2007 Out-dated dial-up access to the LTI (Low Tech Interface) is producing slow and unreliable compliance with mandated FCC number porting requirements and procedures. Download
PIM 60 03/07/2007 Socket Telecom ("Socket") is attempting to port numbers away from a LEC to serve a customer that wishes to change its local service provider. Socket will be replacing the customer's current local e... Download
PIM 59 11/09/2006 Process for unlocking the 911 record. Download

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